Customer Insights & Data Analyst - Drive Customer Loyalty with Data-Driven Strategies

Join PT Ratana Permata Mulia as a Customer Insights & Data Analyst and embark on a transformative journey to enhance customer satisfaction and loyalty for SMART. In this dynamic role, you will leverage advanced analytics, data visualization, and customer relationship management tools to drive data-driven strategies. Based in Jakarta Selatan, you'll work closely with cross-functional teams to uncover insights that will shape our customer engagement initiatives.

At PT Ratana Permata Mulia, we're committed to innovation and customer-centric solutions. As a Customer Insights & Data Analyst, you'll have the opportunity to work with cutting-edge tools like Tableau, Python, and SQL to transform raw data into actionable insights. This role is perfect for someone who thrives on turning complex data into simple, impactful strategies that boost customer loyalty and satisfaction.

📋 Tanggung Jawab Pekerjaan

• Conduct in-depth customer analysis using advanced analytics tools to identify trends and patterns.
• Develop and maintain customer segmentation models to tailor marketing strategies.
• Create interactive dashboards and visualizations using Tableau to communicate insights effectively.
• Collaborate with marketing and sales teams to align data insights with business objectives.
• Implement data-driven strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze customer feedback and survey data to identify areas for improvement.
• Provide regular reports and presentations to stakeholders on customer insights and trends.
• Stay updated with the latest industry trends and analytics tools to continuously improve data strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Data Science, Statistics, Mathematics, or a related field.
• 3-5 years of experience in customer insights, data analysis, or a similar role.
• Proficiency in SQL, Python, and R for data manipulation and analysis.
• Experience with data visualization tools such as Tableau or Power BI.
• Strong understanding of customer relationship management (CRM) systems.
• Excellent communication and presentation skills to convey insights to non-technical stakeholders.
• Ability to work independently and as part of a cross-functional team.
• Familiarity with industry-specific data standards and regulations.

🛠️ Keahlian

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